evip Casino & Sportsbook Data Care

This page describes what we collect when you use evip and how we keep that data protected. We take privacy seriously because trust is fundamental to our relationship with you. When you register an account, fund it via DANA, e-wallet, mobile banking, or local payment, or place a bet on Liga 1 or Piala AFF, you share personal information with us—and we handle it with care.

Our privacy policy outlines what data we collect, how we use it, who may access it, and what rights you have. We comply with Indonesian data-protection standards and do not sell your information to third parties. Your account details, payment history, and game activity remain confidential unless we are required by law to disclose them.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact us via the details at the end of this page.

What data we collect on evip

We collect data in three categories. First, account registration data: your email address, phone number, name, date of birth, and address. Second, payment data: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we store a record of the transaction, amount, date, and your bank or e-wallet identifier. Third, game activity data: every bet you place, every hand of blackjack, every roulette spin, and every withdrawal request is logged with a timestamp and outcome.

We do not collect your password in plain text; we store a salted hash. We do not collect your full bank account number; we store only the account name and last four digits for verification. We do not track your location via GPS; we use your IP address only to detect fraud and verify jurisdiction eligibility.

How we use your data on evip

We use your data to operate evip. This means processing deposits and withdrawals, settling game outcomes, sending you account notifications (balance updates, withdrawal confirmations), and providing customer support when you contact us. We also use it to prevent fraud (detecting duplicate accounts, unauthorized logins, unusual betting patterns) and to comply with legal obligations (reporting to tax authorities where required, verifying your jurisdiction eligibility).

We do not use your data for marketing unless you explicitly opt in. We do not sell your email to third-party advertisers. We do not share your game history with other platforms or other players. Payment data (transaction records, bank details) is retained for accounting and dispute-resolution purposes; account activity data is retained in your account statement for your own reference and our record-keeping.

Third-party processors and your data on evip

We use third-party service providers to operate evip. Payment processors (e.g., gateway partners handling mobile banking, local payment, online payment transactions) receive your transaction details to process your deposit or withdrawal. They are bound by data-protection agreements and may not use your data for any other purpose. Cloud-hosting providers store our databases in data centers; our contracts require encryption and restrict access to authorized personnel only.

We do not share your identity with sportsbook traders, game suppliers, or live-casino studios. Your username appears in game logs; your email and payment details are never visible to other players or external partners. If evip is acquired or merges with another company, your data would transfer under the same protections; we would notify you in advance and give you the option to delete your account if you disagree.

Cookies and tracking on evip

Our mobile app does not use cookies. Our web browser interface uses essential cookies to keep you logged in and to prevent fraud (detecting repeated failed login attempts). We do not use advertising cookies or analytics cookies that track your behaviour across other websites. You can disable cookies in your browser settings; this may prevent you from logging in, but we will not block you from evip.

Our app and website do not embed third-party trackers (Google Analytics, Facebook Pixel, etc.). We use internal server logs only to diagnose technical issues and monitor platform performance. These logs are retained for 30 days and then deleted.

Your rights under evip's privacy policy

You have the right to access your data: request a copy of all information we hold about you anytime. You have the right to correct inaccurate data (e.g., if your registered name is misspelled, we will fix it). You have the right to request deletion of your account and associated data, subject to our obligation to retain payment records for accounting purposes. You have the right to object to how we process your data; if you believe we are violating your privacy, contact us via support.

To exercise these rights, email our support team with your request. Include your account email and a e-walletef description of what you are asking. We will respond within one business day with next steps or, for data access requests, within seven business days with a copy of your information.

Data retention

We keep your account data as long as your account is active. Payment records are retained for seven years for tax compliance. Deleted accounts and associated data are removed within 30 days.

Data breach

If we discover unauthorized access to your personal data, we will notify you within 48 hours and advise you of protective steps (e.g., password reset).

Jurisdiction

Our servers may sit outside Indonesia; your data may be processed in multiple jurisdictions. We apply Indonesian data-protection standards to all processing regardless of server location.

How we secure your data on evip

We encrypt all communication between your device and our servers using TLS 1.2 or higher. Your password is salted and hashed; we never store it in plain text. Your payment method details (bank account, e-wallet ID) are encrypted at rest and accessible only by authorized payment processors. Game activity logs are stored in encrypted databases with access restricted to our operations team.

We conduct regular security audits and penetration testing. We train our team on data protection and enforce strict access controls. If you believe your evip account has been compromised, change your password immediately and contact support. We will review account activity, reset your login sessions, and help you secure your account.

Changes to our evip privacy policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. We will notify you of material changes via email and by posting an updated version on this page. Your continued use of evip after a policy change constitutes your acceptance of the new terms. If you disagree with a change, you have the right to close your account and request deletion of your data (subject to data-retention requirements).

Contact us about privacy on evip

If you have questions about our privacy practices, wish to access your data, or believe your privacy rights have been violated, contact evip support:

• Email: [email protected]
• In-app chat: Available 08:00–22:00 Jakarta time
• Mailing address: evip Support Team, Jakarta, Indonesia

We are committed to protecting your privacy and resolving any concerns promptly. Our support team is available in English and Bahasa Indonesia during business hours. Responses to data-access requests typically arrive within seven business days.