evipFrequently Asked Questions
Users opening an account on evip often ask about document requirements, payment methods, game rules, and account security. These questions span multiple areas: how to verify your identity, which banks we accept, what happens during your first session, and how we protect your data. This page answers the most common topics so you can get started confidently.
The FAQ below covers account setup, payments, game basics, and security in plain language. Each answer is practical and references real features on evip (live-dealer studios, sportsbook markets, slot games, and payment channels like DANA, e-wallet, mobile banking, local payment, online payment, and major Indonesian banks). If your question is not answered here, our support team is available 08:00–22:00 Jakarta time via chat or email.
For legal questions about jurisdiction restrictions, service availability, or our terms of operation, please read our Legal notice and Terms & ConditionsThese pages explain our policies on account eligibility, dispute resolution, and your responsibilities as a user on evip.
Topics covered in this FAQ
- Account and registrationhow to open an account, KYC document requirements, password recovery, and the full onboarding flow
- Payments and transactionsdeposits and withdrawals via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers (local payment, online payment, e-wallet, mobile banking)
- Games and ruleslive-dealer table basics, sportsbook markets (Liga 1, Piala AFF, Champions League), slots, and esports betting
- Security and supportdata protection, account care, multilingual help, and jurisdiction notice
We require two documents: a valid national ID (KTP, passport, or driver's licence) and proof of address (issued within the last three months). Proof of address can be a utility bill, bank statement, or government letter. Both documents must be clear, legible, and show your full name and date of birth. Photos taken on your mobile phone are acceptable. Upload them as JPEG or PDF files (maximum 10 MB each). Our compliance team reviews submissions and approves them within one business day. If a document is rejected, you can resubmit immediately without penalty.
On the login page, select "Forgot your password?" and enter your email address. We will send a password reset link to that email (check your spam folder if you do not see it). The link is valid for 24 hours. Click it, create a new password, and sign in. If you do not have access to your registered email, contact our support team via chat or email. Our support team can verify your identity using your phone number and registered ID, then reset your password or help you regain access to your account. Response time is typically within one business day.
Payments and transactions
Yes, we support all four major Indonesian banks. You can deposit via online payment, e-wallet, mobile banking, or local payment bank transfer. Go to your account's Deposit page, select Bank Transfer, and choose your bank from the dropdown. You will see our account details and a unique reference number; use that reference when you transfer. Deposits via bank transfer typically arrive within one business day. We also offer instant payment methods: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. These are faster for deposits under standard transaction limits. For large deposits, bank transfer may be your only option.
evip does not charge deposit or withdrawal fees. Your bank or payment provider (mobile banking, local payment, online payment, e-wallet) may charge a small fee on their end, but that is not our fee. Instant payment methods (mobile banking, local payment, online payment, e-wallet, mobile banking) show any fees before you confirm. Bank transfers may have a processing fee from your bank (typically under our welcome offer); check with your bank if unsure. Withdrawals are processed at no cost by evip. Your receiving bank may charge a deposit fee when the money arrives, but that is their charge, not ours. Always confirm withdrawal details on your account before submitting the request.
Withdrawals submitted on weekdays (Monday–Friday) are processed within one business day. Requests on weekends or public holidays (Idul Fitri, Idul Adha) are queued and processed on the next business day. Instant payment methods (local payment, online payment, e-wallet, mobile banking, local payment) typically reach your account within a few minutes. Bank transfers to online payment, e-wallet, mobile banking, or local payment usually arrive the next business day during banking hours. Your bank may add additional processing time on their end. Large withdrawals or requests during busy periods may take up to two business days. If your withdrawal has not arrived within the expected timeframe, contact our support team with your withdrawal reference number, and we will investigate.
Games and rules
New users should read our Terms & Conditions, which explain your rights and responsibilities, betting limits, game rules, and dispute resolution. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), familiarize yourself with the basic rules before you play. For sportsbook betting on Liga 1, Piala AFF, Champions League, or esports (Mobile Legends, Free Fire), understand how odds work and what outcomes you are betting on. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), read the paytable to see which symbols pay and how bonuses trigger. Our Legal notice explains jurisdiction restrictions and your compliance responsibility. All rules are transparent on evip; ask our support team if anything is unclear.
Free bets and free spins are promotional credits that allow you to play certain games without using your own money. They are non-cash; any winnings from them are subject to rollover requirements (you must play through them a set number of times before you can withdraw). Free spins are for slot games only; free bets are for sportsbook or live-dealer tables. These appear in your account under Promotions or are issued after you meet a qualifying condition (e.g., after your first deposit). Not all free offers are available to every user or in every region. Check your account's Promotions section to see what you have earned. Our support team can explain the specific terms of any offer.
Yes, you can. Once you log in, you can view any live-dealer table (blackjack, roulette, baccarat, Dragon Tiger) without placing a bet. This is a great way to learn the pace of play, see how the dealer interacts with players, and understand the table rules. You can watch for as long as you like. Placing a bet requires you to have a positive balance or active free-bet credit on your account. If you run out of funds and want to continue watching, you can reload or contact support. Watching live play on your mobile phone uses standard data; it is not a low-data stream, so expect similar data usage to other video streaming.
Security and support
We protect your data using industry-standard encryption and secure storage. Your documents (ID, proof of address) are scanned and stored on encrypted servers; they are not shared with third parties except as legally required. Your payment information is processed through secure payment gateways; we do not store full card or bank details. We do not sell your data. If we are required by law (court order, tax authority, law enforcement) to disclose your information, we will comply. Read our Privacy Policy for details on data retention, cookies, and your rights to access or delete your data. If you have privacy concerns, contact our support team.
Our support team communicates in English and Indonesian. We are available 08:00–22:00 Jakarta time, Monday through Sunday. You can contact us via live chat (in-app or on our website) or email [email protected]. For non-urgent questions, email is fine; we respond within one business day. For urgent issues (account lockout, payment problems, unauthorized activity), use live chat so you can speak with an agent immediately. Outside support hours, you can still email us, and we will respond the next day. If you need support in another language, let us know, and we will try to arrange assistance.
evip services are available only in jurisdictions where local law permits online gaming. We do not operate in jurisdictions where online wagering is prohibited. You are responsible for verifying that access to evip is legal in your jurisdiction before you register. We do not claim to be licensed in any specific country. By opening an account, you confirm that you have verified legal compliance and that you understand your jurisdiction's laws. If your local law changes or becomes unclear, stop using evip and contact us to close your account. Our Legal notice explains this fully. If you have doubts, consult a local lawyer or contact our support team to verify service availability in your area.